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Read Me Before Ordering

Terms & Conditions

Please read this before ordering. 

1. Due to MECQ regulations effective April 12, please find below our store hours:

  • SM Megamall - 9AM - 7PM
  • One Bonifacio High Street - 9AM - 7:30PM
  • SM North EDSA 9AM - 8PM 
  • Greenbelt- 9AM - 7PM 
  • Robinsons Place Manila - 9AM to 7PM
  • Eastwood Mall - 9AM to 7PM

    2. Orders placed on this website are for same-day delivery or same-day personal or courier pick-up, unless advance order is indicated. 

    For bulk orders that exceed our online stock level, please Viber us at 0956 263 3017 so we can arrange this for you.

    3. Effective April 12, the cut-off times are:

    7:00 PM (SM Megamall, Greenbelt 3, Eastwood, Robinsons Place Manila)

    7:30 PM (One Bonifacio High Street)

    8:00 PM (SM North EDSA).

      All orders made after cut-off time will be processed the next day. Orders made before cut-off time but with late payments are also processed the next day. 

      4. There is no minimum amount to order. All confirmed orders are final and cannot be modified or cancelled.

      5. Delivery now covers a +23 km distance from each store. Please see if you are within our delivery service area when you click HERE. We arrange for your delivery through a third-party courier partner such as Happymove or Lalamove. You can select your delivery time slot before checkout.

      If your area is not within our delivery service area, we recommend you select Store Pick-up or call our stores directly to order. 

      6. In cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:

      • Absence of the recipient
      • Inability to contact the customer through the provided contact information despite attempts by the delivery personnel
      • Lack of appropriate or sufficient logistical/road access to deliver the Order successfully
      • Lack of a suitable or secure location to leave the ordered items
      • No-show cancellations
      • Failure to receive the Order with ten (10) minutes from the time of delivery

       We reserve the right to cancel the Order without refund or remedy to you.

       7. For Store Pick-up, you can pick up your order from our store personally or through your own courier. You can select your pick-up time slot before checkout.

      • Robinson's Place Manila
      • Level 1, Pedro Gil Wing, Robinsons Place Manila, Ermita, Manila 
      • 0926 482 4828 
      • SM Megamall
      • 3F, Bridgeway, Mega B, Mandaluyong City
      • 0906 023 9110 
      • Greenbelt 3
      • 3F, Greenbelt 3, Makati City
      • 0956 789 5625
      • One Bonifacio High Street Central, BGC
      • 2nd Floor, One Bonifacio High Street, 28th St, corner 5th Ave, Taguig
      • 0967 566 7175
      • SM North EDSA
      • Upper Ground Floor, City Center, SM City North EDSA, North Avenue corner EDSA, Quezon City
      • 0977 032 6087
      • Eastwood Mall
      • 2/F, Eastwood Mall, 116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila
      • 0995 135 8453

      8. We accept payments made through online Credit Card (VISA/Mastercard), Paymaya QR, Bank Transfer (BDO/Metrobank) and GCash QR. Our online payment gateway is secure and safe, powered by PayMaya Enterprise. 

      If you paid online via Credit Card or PayMaya QR : Your payment is automatically received, and your order is confirmed. There is no need to email a screenshot of payment.

      For manual Bank transfer and GCash QR, please deposit to the accounts below and send screenshot of payment slip and order reference number to soban.ktown@happyfoodsgroup.com so we can finalize your order. 

      METROBANK

      Account Name: Happyfoods Corporation
      Account Number: 658-3-7600-6922-2
      Email: soban.ktown@happyfoodsgroup.com

      BDO
      Account Name: Happyfoods Corporation
      Account Number: 0006-6809-2675
      Email: soban.ktown@happyfoodsgroup.com

      GCASH 

      If you chose GCash as your payment method upon order checkout, please follow these instructions:

      1. Open your GCash App. 

      2. Click "Pay QR".

      3. If you are using a laptop and a mobile phone, please use your phone to Scan the QR code below.

      4. If you are using a mobile phone alone, please save the QR image on your phone first, and then open the GCash App to do #1-2, and then click "Upload QR". Please upload the QR image that you saved. 

      5. Please email your proof of deposit to soban.ktown@happyfoodsgroup.com with your order reference number so we can confirm your order.  Kamsahamnida!

       

       

      9. You will receive a status update and tracking number via email or SMS or Viber notification. 

      10. For cooked items, we recommend you order for immediate consumption only. For frozen items, there will be an expiration date indicated on the labels. We recommend you order for immediate consumption too as most of our product shelf life is quite short. We only use fresh ingredients and do not use preservatives. 

      11. For inquiries or concerns regarding your order, please email soban.ktown@happyfoodsgroup.com or Viber us at 0956 263 3017. We will try our best to assist you within our business hours.