Ordering Reminders

Store Hours for Delivery/Take-out:

GREENBELT: SUN - THU 10:00 AM - 9:00 PM / FRI - SAT 10:00 AM - 10:00 PM
SM MEGAMALL: MON - SUN 10:00 AM - 9:00 PM
SM NORTH EDSA: MON - SUN 10:00 AM - 9:00 PM
ONE BONIFACIO HIGH STREET: SUN - THU 10:00 AM - 9:00 PM / FRI - SAT 10:00 AM - 9:00 PM
ROBINSONS PLACE MANILA: MON - SUN 10:00 AM - 9:00 PM
ALABANG TOWN CENTER: MON - FRI 10:00 AM - 8:00 PM/SAT- SUN 10:00 AM - 9:00 PM (*Limited menu offered for Soban K-Town Kitchen)

Orders made before cut-off time but with late payments are processed the next day. There is no minimum amount to order. All confirmed orders are final and cannot be modified or cancelled.

Bulk Orders:

For bulk orders that exceed our online stock level, please Viber us at 0956 263 3017 we can arrange this for you.

Delivery or Pick-up Areas:

We deliver to selected cities in Metro Manila within a +23 km radius from our stores. Please see if you are within our delivery service area when you click HERE. We arrange for your delivery through a third-party courier partner such as Happymove or Lalamove. You can select your delivery time slot before checkout.

If your area is not within our delivery service area, we recommend you select Store Pick-up and pick up your order from our store personally or through your own courier. You can select your pick-up time slot before checkout.

Greenbelt 3
3F, Greenbelt 3, Makati City
0956 789 5625

One Bonifacio High Street Central, BGC
2nd Floor, One Bonifacio High Street, 28th St, corner 5th Ave, Taguig
0967 566 7175

Robinson's Place Manila
Level 1, Pedro Gil Wing, Robinsons Place Manila, Ermita, Manila
0926 482 4828

SM Megamall
3F, Bridgeway, Mega B, Mandaluyong City
0906 023 9110

SM North EDSA
Upper Ground Floor, City Center, SM City North EDSA, North Avenue corner EDSA, Quezon City
0977 032 6087

Alabang Town Center (Soban K-Town Kitchen)
2294 Access Road, ATC Corporate Center, Alabang Town Center, Muntinlupa City
0968-402-2077

Modes of Payment:

We accept payments made through online Credit Card (VISA/Mastercard), GCash, Bank Transfer (BDO/Metrobank) and Maya. Our online payment gateway is secure and safe, powered by Maya Enterprise and PayMongo. Due to rising cases of fraud, international credit cards/debit cards are no longer accepted.

If you paid online via Credit Card, GCash or Maya QR : Your payment is automatically received, and your order is confirmed. There is no need to email a screenshot of payment.

On Bank Transfers:

For bank transfer please deposit to the accounts below and send screenshot of payment slip and order reference number to soban.ktown@happyfoodsgroup.com so we can finalize your order.

Please note that orders will only be processed once payment has been posted. Due to this, Instapay is our preferred mode of transfer.

Instapay

- Real-time posting (the funds will be transferred to our account immediately)

Pesonet

- Same-day posting if the transfer is made before 3:00 PM on a banking day (the funds will be transferred to our account by 11:00 PM)

- Next-day posting if the transfer is made after 3:00 PM and anytime during weekends and holidays (the funds will be transferred to our account by 11:00 PM)

METROBANK

Account Name: Happyfoods Corporation

Account Number: 658-7-65802697-2

Email: soban.ktown@happyfoodsgroup.com

Mobile Number: 0956 263 3017

BDO

Account Name: Happyfoods Corporation

Account Number: 0006-6809-4732

Email: soban.ktown@happyfoodsgroup.com

Mobile Number: 0956 263 3017

On GCash Transfers:

If you chose GCash as your payment method upon order checkout, please click "GCash via Paymongo" and proceed to follow instructions on the page. This is automatic, and your payment is immediately confirmed.

If you prefer to send GCash to us manually, please see below:

1. Open your GCash App.

2. Click "Pay QR".

3. If you are using a laptop and a mobile phone, please use your phone to Scan the QR code below.

4. If you are using a mobile phone alone, please save the QR image on your phone first, and then open the GCash App to do #1-2, and then click "Upload QR". Please upload the QR image that you saved.

5. Please email your proof of deposit to soban.ktown@happyfoodsgroup.com with your order reference number so we can confirm your order. Kamsahamnida!

Delivery Reminders:

You will receive a status update and tracking number via email or SMS or Viber notification.

In cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:

Absence of the recipient
Inability to contact the customer through the provided contact information despite attempts by the delivery personnel
Lack of appropriate or sufficient logistical/road access to deliver the Order successfully
Lack of a suitable or secure location to leave the ordered items
No-show cancellations
Failure to receive the Order with ten (10) minutes from the time of delivery

We reserve the right to cancel the Order without refund or remedy to you.

For cooked items, we recommend you order for immediate consumption only. For frozen items, there will be an expiration date indicated on the labels. We recommend you order for immediate consumption too as most of our product shelf life is quite short. We only use fresh ingredients and do not use preservatives.

Contact Us:

For inquiries or concerns regarding your order, please email soban.ktown@happyfoodsgroup.com or Viber us at 0956 263 3017. We will try our best to assist you within our business hours.